Career Opportunities >> Student Accounts Counselor
Student Accounts Counselor
Summary
Title:Student Accounts Counselor
ID:SF022
Location:San Dimas, CA
Department:Student Financial Services
Employment Type:Staff - Full Time
Description
POSITION: Student Account Counselor
DEPARTMENT: Student Financial Services
APPOINTMENT: Full Time  
LOCATION: San Dimas, CA
SALARY RANGE: Confidential
STARTING SALARY: Commensurate with experience
APPLICATION DEADLINE: Open until filled​
 
Job Description
 
The student account counselor is a full time staff position in the Enrollment Financial Services department who supports the university goal of delivering high-quality, accessible, Christ-centered education by providing exceptional customer service that is reflected in every encounter. Responsibilities include customer service on the phone, in person, and through email, student account billing, taking payments, clearing incoming students to start classes, managing the book voucher process, and other duties as assigned.

Required Experience / Education
  • Christian Commitment: Vital Christian faith and lifestyle
  • Supportive of the evangelical mission and purpose of Azusa Pacific University College and the Azusa Pacific University System
  • Associate’s degree
  • Related experience in student accounts, financial aid, banking, or other financial industry.

Desired Experience / Education
  • Bachelor’s Degree
  • 2 years in a financial services role in the higher education setting.
Primary Duties
  • Primary point of contact for students with questions regarding their tuition bill, financial aid, refunds, book vouchers, etc.
  • Works closely with program representatives and student success coaches to provide clarity regarding tuition charges and financial aid awards.
  • Financially clearing all new students before the start of every session by reviewing accounts, taking payments, and working closely with admissions processing to troubleshoot any issues.
  • Point person for the book voucher request process. Receive requests from students and create voucher with the APU bookstore, as well as monitoring receipts posted to the student’s account.
  • Maintain military indicators in student information system.
  • Works closely with program representatives to manage required financial aid documents in the financial aid software.
  • Adheres to the Family Education Rights and Privacy Act (FERPA)
  • Carries out other duties and responsibilities assigned by the Manager of Enrollment Financial Services
 
Knowledge, Skills, and Abilities
 
  • Ability to work collaboratively across organizational units specifically related to student accounts and financial aid
  • Knowledge of general office methods, procedures and practices
  • A positive, cooperative, Christ-like attitude supportive of the University and its mission
  • Ability to adapt to a changing, fast-paced environment
  • Proven customer service record with culturally diverse and non-traditional students
  • Strong command of the English language with excellent written and oral communication skills
  • Strong organizational skills, detail-oriented, with an ability to plan and manage multiple projects concurrently in a timely manner
  • Ability to explain complex financial statements to students in a clear, concise, and accurate manner
 
Mental Demands
 
  • Ability to gather data, learn procedures, compile and retain information
  • Ability to present self in professional a manner and reflect goals and standards of UC
  • Ability to engage in critical thinking, problem solving, and exercise independent judgment
  • Ability to maintain confidentiality and manage confidential information
  • Ability to maintain a professional and positive demeanor while dealing with potentially difficult customer service situations
 
Physical Demands

This position typically includes the following physical demands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to stand, walk, and sit for extended periods of time
  • Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office equipment
  • Visual acuity to read words and numbers
  • Speaking and hearing ability sufficient to communicate in person or over the telephone
  • Ability to exert up to 10 pounds of force and occasionally lift and/or move up to 15 pounds
 
Technologies
 
  • Word processing software—Microsoft Word
  • E-mail software–Gmail
  • Spreadsheet software—Microsoft Excel
  • Financial Aid software- PowerFaids and Regent
  • Student Information system - Jenzabar​
Azusa Pacific University College has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and Azusa Pacific University College reserves the right to change this job description and/or assign tasks for the employee to perform, as the University may deem appropriate.
 
Non-discrimination Policy
Azusa Pacific University College does not discriminate on the basis of race, color, national origin, gender, age, disability, or status as a veteran in any of its policies, practices, or procedures. Women and minorities are encouraged to apply.
 
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